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CX
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Free
Price per hour
min
Call duration
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Wael Qenawy

CX Director @ MORNI

Arabic, English

Riyadh, Saudi Arabia

Joined April, 2025

0.0

0 reviews

Free

Price per session

30 min

Call duration

Bio

I'm a CX Evangelist & passionate Customer Experience leader with over a decade of experience driving CX transformation across industries. I specialize in customer-centric strategy, VOC programs, CX tech , CX AI and building high-impact service teams. As a mentor, I love empowering others to create meaningful experiences that drive loyalty and growth. Let's elevate CX together. I am CXPA chapter leadership member, Bain CCX certified and XM global professional member

Experience

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    Expertise

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      Customer Service and Support

      Customer service & support : Design Assesment Techmology Agent AI

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      Customer Loyalty and Retention

      Loyalty Program & Startegy Retnetion Program & Startegy

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      Customer Journey Mapping

      CJM AS IS & To Be Can do it on CJM tool

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      Omni-channel Experience

      Helping how to choose the right Omni Channel platform ( from design to operation)

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      Customer Feedback and Surveys

      Build Surveys with CSAT, NPS, CES , ..... etc

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      Voice of the Customer (VoC) Programs

      VOC governance , startegy , design to operaion

    Industry

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      Automotive

      Autmotive CX

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      Consulting

      CX consultation

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      Event Management

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      Food and Beverage

      10 Years in 3 countires for design , implement & operate many restaurants brands : CRM CX startegy CX operation

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      Hospitality

      CX consultation

    Toolkit

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      Freshdesk

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      Zendesk

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      ZohoDesk

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    Reviews

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