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Slovak, Czech, English
Bratislava, Slovakia
Joined March, 2025
5.0
Free
Price per session
30 min
With over 10 years of experience in customer-facing roles, I am a strong advocate for a customer-centric mindset. No amount of product knowledge alone will make someone great at their role until they truly understand the customer’s point of view. That’s why I continuously refine my skills in active listening, empathy, and assertiveness—because real impact comes from connecting with customers on a deeper level. As an early pioneer and passionate advocate of customer success, I firmly believe in the power of experience-sharing. While no one-size-fits-all solution exists, we can learn from both our successes and missteps to help others navigate their own challenges more effectively. Beyond frontline experience, I have advised C-suite executives on customer engagement strategies, helping them align business goals with real customer needs. If you're looking for mentorship that combines strategic insight with hands-on expertise, let’s connect—I’d love to help you level up your approach to customer success.
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Every touchpoint—whether it’s onboarding, support, or follow-ups—shapes your customers’ experience and perception of your brand. A great interaction builds loyalty, while a poor one can drive customers away. That’s where touchpoint mapping comes in. By understanding and optimizing each step of the customer journey, you can turn potential drop-offs into opportunities for engagement and retention. For example, if your product is complex, ensuring multiple seamless support options during onboarding—chat, self-service guides, or proactive check-ins—can make all the difference. Let’s build a winning customer journey together!
Are Your Customer Surveys Giving You Actionable Insights? Collecting customer feedback isn’t just about asking questions—it’s about asking the right questions. To gather clear, actionable data, your surveys need to follow best practices and proven methodologies—using neutral language that avoids leading customers toward a specific answer. But gathering feedback is just the first step. What do you do with it? ✅ How do you translate responses into meaningful action? ✅ Which departments should be involved? ✅ How often should you run surveys, and what types work best for your business? Data-driven decision-making is the key to growth. When done right, customer feedback can shape product improvements, enhance customer experience, and boost retention. Let’s explore the best survey strategies tailored to your business and customer base—so you can make informed, data-backed decisions that drive real progress.
I have extensive experience in the software industry, managing high-spend accounts and developing strategies for digital customers. My expertise includes analyzing the impact of cloud migration and subscription models on business operations, as well as understanding how evolving technology shapes customer expectations.
My goal is to leverage my experience to provide consulting services for those navigating the same challenges I encountered in the past. By sharing insights and strategies, I aim to help businesses adapt, grow, and succeed in an evolving digital landscape.
With nearly my entire professional career in IT, I am confident in my ability to mentor those just starting out. I aim to guide newcomers by sharing my knowledge, experience, and practical insights to help them build a strong foundation and accelerate their growth in the industry.
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Michaela was great and so helpful. She got me set up on the right path and made sure I understood everything so I could confidently create an insightful customer journey map for my company. I'd happily work with her again.
Very interesting conversation with Michaela about customer journey mapping, feedback collection and CS platforms. Thank you!