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Free
Price per hour
min
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Soon.
Next Available day
Arabic, English
Cairo, Egypt
Joined May, 2025
0.0
Free
Price per session
30 min
Dynamic and results-driven Customer Strategy & Business Consultant with 17 years of experience shaping exceptional customer experiences and driving business growth. Skilled in analysing market trends, developing impactful strategies, and nurturing client relationships to enhance brand recognition and loyalty. Proven expertise in managing business goals, optimizing sales processes, and leveraging technology for best-in-class service delivery. Adept at collaborating with cross-functional teams to consistently deliver exceptional end-to-end customer experiences.
. Define and implement the company’s customer experience strategy, ensuring alignment with business goals. . Design and deliver workshops, seminars, and coaching sessions to educate businesses on customer-centric strategies. . Identify growth opportunities, partnerships, and innovative solutions to expand the company’s impact. . Develop frameworks for improving customer interactions, journey mapping, and service excellence. . Stay ahead of industry trends, customer behaviour, and emerging technologies to refine training methodologies. . Build and mentor a team dedicated to customer experience excellence. . Represent the company at industry events, conferences, and networking opportunities.
Customer Strategy & Business Consultant •Help businesses to create outstanding experiences to improve conversion rates, foster loyalty, increase brand recognition. •Create, manage, supervise and oversee the strategy, planning and execution of the business’s overall goals by helping brands identify their business values. •Help the customers to reform their operations and support their business by providing intuitive guidance. •Analyzing the market to identify customers' needs, competitors' activities, and promising avenues that have not yet been explored. •Organize and execute assigned business projects on behalf of customers according to their requirements. •Ensure that the customer management/ experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touch points in the customer journey. •Enabling a two-way stream with customer facing teams through collecting feedback from customer facing teams to drive meaningful insights for improvements, especially guiding the marketing, branding and sales teams to align with the larger CX strategy. •Create and implement an analytics strategy for best-in-class service delivery, leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels. •Establish communication channels and mediums through which customers reach out to a company and vice versa to ensure their interactions reflects positively on the business. •Encourage problem-solving, strategic thinking and customer-orientation. •Identify the guidelines of proactively advocating for solutions and managing the customer escalation process at executive/senior management level. •Hold training and coaching seminars, workshops, and conferences to educate, improve and spread business and customer experience knowledge across the market.
Regional Sales Manager, EMEA Oct 2019 • Work with the Director of Sales, EMEA as needed to define a territory plan to maximize sales of Guest-tek’s solutions within that vertical. • Probe and identify customer needs, and communicate Guest-tek’s services which include, High Speed Internet Access (HSIA), Video On-Demand (VOD), Internet Protocol Television (IPTV) and Voice/PBX communicating their value proposition as it relates to their needs. • Prioritize key opportunities and manage those opportunities through to closure by leveraging key Guest-tek resources (e.g. participation from Marketing, Operations, and Project Management) through a managed pipeline. • Achieve sales targets for new business sales. • Development of new accounts through prospecting. • Timely follow-up of leads generated through various Marketing/Inside Sales actions. • Increase market share through ongoing coverage of all accounts. • Provide weekly reporting (Sales Pipeline, Sales Plan). • Provide sales forecasts on a weekly basis. • Develop a knowledge and understanding of both new and existing products and services introduced and deployed to hotels. • Maintain and update account information regularly. Senior Client Relationship Manager, MEA Jul 2014 •Share in the management and division of customer accounts with other Client Relationship Managers. Work together with your CRM partner to ensure all our customers are known to us. •Proactively communicate with customers to ensure satisfaction, gather information on any concerns and requirements, and ensure resolution of concerns in a timely manner. •Manage small projects such as service changes, name/brand changes, ISP changes, cancellations of service, and equipment upgrades/network additions within established processes. •Reporting back to the customer to provide regular updates on major issues. •Provide incident reports to the Hotel with root-cause analysis. •Correlate and prepare reports for customers according to mutually agreed upon specifications. •Ensure GuestTek is compliant with the contractual obligations outlined in the contract. •Undertake relationships with new hotels that have completed their installation through GuestTek Project Management, ensuring client’s full knowledge of GuestTek’s support channels and procedures. •Responsible for post installation evaluations. •Receive information from Support & Technical Services regarding potential Hotel issues. •Work with add, moves, and changes on potential upgrades and or solutions to ongoing issues at the property. •Proactively involve various GuestTek departments to ensure these issues are contained and/or resolved •Undertake special projects as required with the discretion of the Client Relations Manager. •Attend departmental meetings and briefings as required. •Renewal of contracts at existing hotel customers. •Maintaining hotel contacts as well as developing new relationship at top level within the account. Investigating possible beneficial indirect customer relationships within other hotels/the hotel chain.
Senior Account Manager Oct 2010 •The prime function of this role is to manage the customer relationship for a leading International Hotel chain at both company's office and at Property level, create new sales opportunities and increase revenue streams and profitability. •Responsible for the international hotels’ chains across Middle East & Africa, In addition to other individual hotels in Egypt. •Assures that revenue generation for assigned customers meets quarterly financial targets/objectives. •Promoting iBAHN products and services to existing client base and potential clients. Building on-going client relationships, as well as the production and delivery of quotations for end-user conference events. •Pro-actively generate new business opportunities, through one’s own initiative and with the support and direction of the Head of Sales generate new business leads. •Understanding of key business issues and a proven track record in overcoming these issues utilizing products, services and knowledge. •Produce customer-specific proposals, and attend customer meetings and presentations at all times aiming to persuade prospects/clients of the benefits of iBAHN products and services. •To develop and maintain knowledge and experience of relevant technologies. •Maintains hotel contacts and existing customer relationships as well as developing new relationships to encourage growth of the account. •Respond to and follow up sales enquiries using Company approved procedures and methods for all product groups. •Develop and produce reports as per business requirements. •Plans and implement hotel promotions, in conjunction with hotel staff, to promote iBAHN products and services. Account Manager May 2007 •Present and sell company products and services to current and potential clients. •Identify sales prospects and contact these and other accounts as assigned •Manage account services through quality checks and other follow-up •Prepare presentations, proposals and sales contracts •Other duties as assigned
A business strategy that prioritizes customers as the main drivers of growth. Instead of relying solely on sales, marketing, or product-led approaches, CLG focuses on understanding customer needs, behaviours, and expectations to shape business decisions and create long-term value.
Has transformed the way businesses operate, allowing professionals to work from anywhere while maintaining productivity and collaboration. It offers flexibility, reduces commuting stress, and enables companies to tap into global talent.
A powerful tool that helps businesses visualize and understand the experience of their customers from the first interaction to post-purchase engagement. It allows companies to identify pain points, optimize touchpoints, and create a seamless experience.
A strategic approach focused on ensuring customers achieve their desired outcomes while using a company's products or services. It goes beyond traditional customer support by proactively guiding customers, fostering strong relationships, and driving long-term satisfaction.
Are essential for sustaining business growth and ensuring long-term success by implementing effective loyalty and retention strategies as follows: . Personalized Customer Experience: Tailor interactions based on customer preferences and behaviours to create meaningful connections. . Loyalty Programs & Incentives: Offer rewards, discounts, or exclusive perks to encourage repeat business. . Proactive Customer Support: Address concerns before they escalate and provide exceptional service at every touchpoint. . Community Engagement: Build a strong brand community through events, social media, and interactive content. . Continuous Value Addition: Regularly introduce new features, services, or educational content to keep customers engaged. . Customer Feedback & Improvement: Actively listen to customer insights and refine strategies based on their needs. . Emotional Connection & Brand Advocacy: Foster trust and authenticity to turn customers into loyal brand ambassadors.
The process of guiding new customers through their initial interactions with a product or service, ensuring they understand its value and can use it effectively. A well-structured onboarding experience can significantly improve customer satisfaction, retention, and long-term loyalty.
Involves providing expert advice to companies to help them improve performance, solve challenges, and achieve strategic goals. Key Areas of Business Consultancy: . Strategy Development: Helping businesses define their vision, mission, and long term goals. . Market Analysis & Growth Planning: Identifying opportunities for expansion and competitive advantage. . Customer Experience Optimization: Enhancing customer interactions, loyalty, and retention strategies. . Operational Efficiency: Streamlining processes to improve productivity and reduce costs. . Leadership & Team Development: Coaching executives and teams for better collaboration and performance. . Digital Transformation: Advising on technology adoption to improve business operations. Why Business Consultancy Matters: 1. Helps companies navigate challenges and adapt to market changes. 2. Provides expert guidance to improve decision making. 3. Drives business growth through strategic planning and execution.
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