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Free
Price per hour
min
Call duration
Soon.
Next Available day
English, Spanish
Buenos Aires, Argentina
Joined November, 2024
0.0
Free
Price per session
30 min
I'm Charly, a CX-obsessed, people-first leader, with more than 20 years of working experience, having led multiple multinational teams in startups and big corporations. I'm passionate about delivering exceptional service to customers without loosing focus on my team.
I'm co-founder of Wizards.lat, a startup that connects LatAm freelance/side-hustle experts in Support Platforms (i.e. Zendesk, Salesforce Service Cloud, Jira Service Management, Hubspot Service Hub, Intercom) with startups and companies needing help implementing them, enhancing them or just needing training for their teams to obtain the highest ROI of the platform.
I'm Fractional Head of CX for Oda Portal, a Proptech AI startup that helps property managers and home builders enhance and virtually stage their properties images for improving their marketing visuals and engage with new home owners and renters.
I was Head of Operations (CX, Card Operations and Ops Back Office) at Pomelo, LatAm's credit card issuing solution Fintech, with presence in Argentina, Mexico, Brazil, Colombia, Peru and Chile.
Head of CX, LatAm - I led the CX team of Blockchain.com for LatAm countries users.
I can help you define your Support strategy. I've been leading CX teams for the last 6 years.
I've built amazing high-performing teams for the past 15 years. I can help you define a hiring strategy and create JDs and roles required.
For the past years, I've been working with BPOs as well as with Freelancers to optimize and scale operations.
I'm a people manager with a people-first approach, always!
Worked for 6 years in SaaS startups.
I have extensive experience in Supply Chain, both off and online.
power user for more than 1 year, helped enhance and create LatAm instance at Blockchain.com
user and admin for more than 1 year at Oda Portal
User for less than 1 year, at Blockchain.com
power user for more than 3 years, worked with a Consultancy agency to create Elementum's Help Center on Salesforce.
Used it for a couple of months and implemented it at Oda Portal.
Used it for almost 2 years
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